Business Process Outsourcing

Contact center is the primary interface to your organization, for your most valuable asset – Your Customers. NeoKinetic provides excellent service that will nurture these customer relationships and ensure operational efficiency. At NeoKinetic delivering excellent performance involves more than managing call-handling times and abandon rates. We drive agent and supervisor productivity, by enabling agents to handle customer queries in quick and efficient manner and at the same time encouraging managers to creatively improve business processes. We streamline your operations with technologies that seamlessly integrate with your business requirements.

THE REWARD

Our expertise in this field helps our clients service as a business differentiator. Which leads to higher customer acquisition and retention, which in turn leads to profitable relationships that lead to increased revenue.

OUTBOUND SERVICES :

  • Sales - Energy (Electricity and Gas), Insurance, Telecom
  • Collections - 3rd Party Collections for Credit Cards, Telecom default, Membership fees, DCA services
  • Customer Support - Telecom, Financial products, Realty, Media, Event Management, FMCG Corp
  • Information Verification - Recruitment firms
  • Soft Lead Generation - General Insurance, Health Insurance
  • Customer Survey - Media companies, Event Management companies

INBOUND SERVICES :

  • Customer Support - Telecom, Financial products, Realty, Media, Event Management, FMCG Corp
  • Order Lines - e-commerce businesses
  • Technical Help Desk
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